Privacy Policy

Contact details

Telephone: 07771798643
Email: craig@elevatexec.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

Names and contact details
Addresses
Pronoun preferences
Occupation
Date of birth
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Information relating to compliments or complaints
Website user information

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Marketing preferences
Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details
Addresses
Purchase or account history
IP addresses

We collect or use the following personal information to comply with legal requirements:

Name
Contact information
Client account information

We collect or use the following personal information for dealing with queries,
complaints or claims:

Names and contact details
Addresses
Payment details
Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal
requirements:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Contract – we have to collect or use the information so we can enter into or carryout a contract with you. All of your data protection rights may apply except theright to object.
Legal obligation – we have to collect or use your information so we can complywith the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk ofharm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use personal data to respond to queries, resolve complaints, or manage potential claims related to our coaching services. This processing is necessary to protect our business interests, maintain service quality, and respond appropriately to individuals contacting us. We believe this use isfair, expected, and poses minimal privacy impact, and individuals can contact us at any time to exercise their rights. We do not use this information for marketing purposes, and it is retained only for as long as necessary to resolve the issue or comply with legal requirements.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

Directly from you
Suppliers and service providers
Third parties:
- Feedback providers (e.g. line managers, colleagues or sponsors submitting 360 feedback), and diagnostic tool platforms or facilitators involved in psychometric assessments. These may include professional contacts or external organisations relevant to the coaching context, including platforms such as Lumina Learning, Strengths Profile, or other recognised psychometric or 360 feedback providers where relevant.

How long we keep information

We retain personal data only as long as necessary. Coaching engagement records, contact details, and payment information are typically retained for 6 years to meet tax, legal, and insurance obligations. Feedback or psychometric data (including 360 responses) is stored for up to 12 months unless otherwise agreed with the client. Individuals may request earlier deletion, subject to legal requirements.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors

Microsoft (Email and cloud service provider)
Microsoft provides our email, calendar, and cloud storage services through Microsoft 365.
They process personal data (e.g. names, email addresses, and message content) on our
behalf for the purposes of communication, scheduling, and secure data storage.

TidyCal (Booking system)
This data processor does the following activities for us: TidyCal processes client names,
email addresses, and appointment information on our behalf to manage bookings for
coaching sessions.

MailerLite(Email marketing platform)
This data processor does the following activities for us: MailerLite manages mailing list
subscriptions, stores contact preferences, and sends marketing communications such as
newsletters on our behalf.

Google Analytics (Website analytics platform)
Google Analytics collects anonymised and pseudonymised usage data to help us
understand how visitors interact with our website. This includes page views, user journey
flow, device/browser type, and time spent on pages. We use this information to improve
the performance and user experience of our site. No personally identifiable information is
stored.

Microsoft Clarity (Website behaviour analytics tool)
Microsoft Clarity records anonymised session replays, clickmaps, scroll depth, and other
user interaction data. This helps us understand how visitors use our website and identify
areas for improvement. Clarity does not collect personally identifiable information, and
data is used only for analytics purposes.

Hostinger (Website hosting provider)
Hostinger provides website hosting services for Elevate Executive Coaching. This includes
storing website files, managing hosting infrastructure, and potentially handling contact
form submissions or analytics data depending on how the site is configured. Hostinger
helps ensure that our website remains secure, functional, and accessible.

Others we share personal information with

Suppliers and service providers – We may share information with trusted service providers
where necessary to deliver our coaching services — such as IT support, website
developers, or legal and accounting professionals. These parties are subject to
confidentiality agreements and only process data in line with our instructions.

Sharing information outside the UK

Where necessary, our data processors will share personal information outside of the UK.
When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in
place.

For further information or to obtain a copy of the appropriate safeguard for any of the
transfers below, please contact us using the contact information provided above.